Stop losing customersbefore you've even saidhello.

Simple automated follow-ups for

I build follow-up systems that automatically capture leads, respond to inquiries, send reminders, nurture through emails, and book appointments, so you stop losing customers while you're busy running your business.

Book My FREE Lead Leak Audit See how it works

30 minutes · One-page summary · No pitch, no pressure

15 years

Improving real-world business operations

Certified

In HighLevel and
Lean Six Sigma

Specialized

Business Systems

3-4 weeks

Project mapping to launch

If your business gets inquiries but follow-up depends on someone remembering to reply, you may be losing leads without realizing it.

M
MariaWebsite inquiry

Hi, how much for a 3-bedroom deep clean?

Thanks for reaching out! Here's your quote link, and you can pick a cleaning date right there.

Replied in 1 minute Quote follow-up sent Review requested

Cleaning and home services

The leakInquiries arrive at night while you're on a job. By morning, they've booked someone else.

The fixInstant reply, quote follow-up, and review requests.

C
ChrisListing inquiry

Is the 3-bedroom on Maple Street still available?

Yes, it is! Here are the details, and you can pick a viewing time that suits you.

Viewing booked Open-house follow-up sent Replied in 1 minute

Real estate agents and teams

The leakListing inquiries arrive while you're at a showing. Buyers message three agents and go with whoever replies first.

The fixAn instant reply with listing details, easy showing bookings, and follow-up for open-house visitors.

J
JamesConsultation request

I'd like to book a consultation.

Thank you for getting in touch. Choose a consultation time that suits you.

Consultation booked Reminder sent Intake form received

Law firms and professional services

The leakConsultation requests sit in an inbox for days.

The fixInstant acknowledgement, easy booking, and reminders.

P
PriyaFree guide download

Your free guide is in your inbox. Here's a short note on how to use it.

Thank you, this is really helpful.

Guide delivered instantly Welcome email sent Check-in scheduled

Therapy and wellness practices

The leakPeople download your guide, then you never hear from them again.

The fixInstant delivery and gentle follow-up.

D
DanielWorkshop inquiry

Is there still space in the workshop?

Yes! Reserve your spot here. Seats are filling up.

Spot reserved Payment confirmed Reminder: starts tomorrow

Coaches and event hosts

The leakPeople show interest, but there's no smooth path to sign up.

The fixA clear path from curious to registered.

You
Your customerNew inquiry

Hi, I'd like to know more about your service.

Thanks for reaching out! Here's the quickest way to get started.

Inquiry answered Booking confirmed Follow-up scheduled

Something else?

The leakIf customers inquire, book, or buy, something is slipping between the steps.

The fixSame method. Let's find yours.

Map it.
Simplify it.
Automate it.

This is the order I work in, every time. The order is the whole point.

Step 1

Mapping current process

I trace how an inquiry really travels through your business, and mark every place it slips.

Step 2

Simplify process and identify gaps

I cut the extra steps until there's one clear path from inquiry to booked.

Step 3

Automate the system

Only then do I build the follow-up that runs itself, so it works the same way every time.

Most people automate the mess.
I fix the process first.

What happens after someone clicks "inquire"

No sticky notes, no memory. Every inquiry moves across the board on its own, while you get on with the work.

Slow follow-up costs opportunities. In one audit of 2,241 US companies, 23% never replied to a web inquiry, while companies that did took 42 hours on average.

Source: Harvard Business Review, 2011. View the record

Most businesses lose the customer before they've had a conversation.

Picture this applied to your business

No more leads waiting hours for a reply. No more forgotten follow-ups. No more guessing which prospects still need attention.

  1. Every inquiry answered in minutes

    Day or night, weekends included.

    Replied in 1 minute
  2. Booking without the back-and-forth

    Customers choose a time. It lands in your calendar.

    Call booked, Tuesday 10:00
  3. Fewer no-shows

    Friendly reminders go out before every appointment.

    Reminder sent
  4. Quotes that get followed up

    Every quote gets a nudge, so none go quiet.

    Day 2 nudge sent
  5. Reviews that arrive on their own

    Happy customers are asked at the right moment.

    ★★★★★ New review
  6. Past customers who hear from you again

    Old contacts become repeat customers.

    6-month check-in sent

Years of operations experience,
one platform to put it to work

Hi! I'm Kat Magbanua. For 15 years, I've worked on the systems behind day-to-day business operations, improving processes, reducing repetitive work, and making it easier for teams to get things done.

That's the approach I bring to automation using GoHighLevel.

It's shaped by my Lean Six Sigma training, a method for finding and removing wasted steps. That's why I fix the process before I automate it.

Problems I've already solved

Before GoHighLevel, I was fixing problems like these inside real businesses.

E-commerce customer support

4 hrs manual work to 10 min

Cut daily customer replies to almost nothing

The problem
Every message after a sale was being answered by hand, every day.
What I did
I set up the replies to go out automatically and kept response times within 24 hours. Pure automation, no AI.

The resultAbout 3 hours 50 minutes a day handed back to the team, and customers still heard back promptly.

Cross-team operations

One standard process

Ended the "who do I ask?" bottleneck

The problem
There was no clear process, so people asked whoever they thought was the go-to person, then waited for an answer or a sign-off.
What I did
I wrote simple step-by-step guides so everyone worked from the same process.

The resultEveryone aligned, and nobody had to wait on one person for answers.

Online retail reporting

Every product, a few clicks

Gave the team one view of what's selling, and where

The problem
There was no single view of how sales were going.
What I did
I built a live sales view you can zoom into by category, product, range, and sales channel.

The resultThe team could go from the big picture down to a single product in a few clicks.

Different industry, same leak:
things fall between the steps.

See it in action

Project builds for different businesses.

Ross & Stone Family Law

From inquiry to booked consultation

The leak
Consultation requests waited in an inbox, and booking took back-and-forth.
What I built
A focused page, an online booking calendar, and confirmation and reminder emails.
What a business like yours gets
Fewer missed inquiries and a calendar that fills without the back-and-forth.

Dr. Melody Learning and Therapy

From curious visitor to warm contact

The leak
Visitors read the site, then left without staying in touch.
What I built
A free-guide page, instant delivery of the guide, and a follow-up email series.
What a business like yours gets
A growing list of people who have already received something useful from you.

The Income Ceiling Breakthrough

From interested to signed up and paid

The leak
Plenty of interest in an event, but no clear path to sign up and pay.
What I built
A sales page, checkout, a one-click add-on offer, and an order confirmation.
What a business like yours gets
A smooth route from "I'm in" to a confirmed spot.
Demonstration buildIn progress

Northrow Clinical

From browsing to buying

The leak
Shoppers like what they see, then leave before they buy.
What I've built so far
A bold, image-led product page for a fictional men's haircare brand.
What a business like yours gets
A page that feels like a real brand, with one clear path from looking to buying.

Imagine this...

You open your phone and the weekend already took care of itself.

Every inquiry has a reply. Every interested customer has a time in your calendar. Reminders went out, so people actually show up.

You didn't chase anyone. You didn't reply at midnight. You didn't wonder who slipped away.

Right now, someone is asking a business like yours for a quote. Chances are, they'll go with whoever answers first. Let it be you.

FREE 30-Minute Lead Leak Audit

How we'd work on it

Four steps over about a month. You always know what's next, and what you'll have in hand.

1

Day 1Free

Free Lead Leak Check

A 30-minute call. I show you where your leads slip away.

You getA one-page summary where your leads are getting stuck

2

Week 1

Map and plan

We agree on the simplest path from inquiry to booked.

You getOne clear plan, in plain English

3

Weeks 2 and 3

Build and test

I set it up and test it with you before it goes live.

You getA tested system, ready to switch on

4

Week 4

Handover and tune

A walkthrough, written notes, and a check after launch.

You getNotes so you're never locked in

Not included: ad management, live phone answering, courses and communities, and custom integrations.

You may be wondering

"Do I need to be techy?"

No. You tell me how your business works, and I handle the setup and walk you through it in plain English.

"I already follow up with my customers. Do I really need this?"

You might not. The free check shows how fast people actually hear back today. If you're already quick, I'll tell you so, and all it cost you was 30 minutes.

"I tried automation before and it felt robotic."

That usually happens when nobody wrote the messages for that business. I write yours with you, in your voice, keep them short, and you approve every message before anything goes live.

"I don't have time to set this up."

Your time goes mainly into the free check and the planning step. I handle the build and test it with you before it goes live.

"What if it doesn't work for my business?"

That's what the mapping and testing steps are for. We agree on the plan first and test everything together before it goes live. And if the free check shows there's no real leak to fix, I'll say so.

"Do you work with my type of business?"

If your customers inquire, book, or buy, the same leaks show up. I've built demonstrations for law, therapy, and events, and the same fix carries over to cleaning, real estate, coaching, and more.

"How long does it take?"

Most projects take about 3 to 4 weeks from the first call to going live.

"You haven't had many clients yet. Why should I trust you?"

Fair question. My project builds are made to show how I'd solve real problems. What I bring is 15 years of fixing real operations and a method that starts with the process, not the software. I'm taking a small number of pilot clients for honest feedback and a testimonial.

Your average reply time: ? hrs

Tonight, someone will inquire.
Make sure they hear back.

Book a free 30-minute Lead Leak Audit and leave with a clearer picture of what's happening between your first inquiry and your next booked customer.

Book My Free Lead Leak Audit
  • 30 minutes
  • One-page summary
  • No pitch, no pressure

You'll talk to me directly, not a sales team.
- Kat